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In the non-life lines of business, the efficiency and effectiveness of the service are mostly measured upon settlement of damage claims. In some countries, the Group is equipped with common facilities to optimise claim management and settlement.
The number of overall claims reported in 2008 exceeded 9.5 million (+3.5% on 2007).
Nearly 8.4 million claims were settled by payment, total payouts amounting to more than 10.9 billion euro.
Non-life claims (SR area; 2007-2008)

Data source Borsa ItalianaPowered by TeleborsaCorporate Governance: a governance system encompassing various bodies (levels, composition, competence, etc.) and the rules that govern the relations between them (right to vote, delegation of powers, etc.).