Generali Group considers learning and knowledge exchange to be critical in achieving the Group’s strategic objectives focused on the creation of stakeholder value: enhanced governance, operational improvement through Group synergies, investment in sustainable growth and innovation with a focus on customer service quality.

More specifically, in the area of Human Capital Development, Generali Group aims to:

• improve its value proposition and brand as a global best employer;
• create a culture of people value that recognizes and values individual and collective knowledge and expertise as a strategic asset for competitiveness and innovation;
• build dynamic and sustainable networks among its employees to ensure ongoing exchange of ideas and knowledge.

Country-specific learning and knowledge exchange initiatives designed to further these objectives and meet short to medium-term business needs are supplemented by Group-wide strategic leadership development and innovation programmes offered by the Generali Group Innovation Academy, the Corporate University of the Group.

Unity through diversity is the principle that characterises the balance of these initiatives in line with the Group’s business model. Alignment and international collaboration are guaranteed by two multi-country committees for HR Heads and the Heads of Training and Development respectively, which meet on a regular basis.

Generali Group Innovation Academy initiatives are organized according to “Training and Development Framework”, which aims at orienting and planning training investment according to the Group’s objectives and strategies.

Training for the sales force involves courses aiming to develop highly specialised skills to provide clients with a service up to their expectations. Special structures and targeted training programmes strive to meet the requirements of the various roles in the sales organisation: agents, sub-agents, sellers and financial advisers.

On average, 52.4% of employees have received training in the Sustainability Report area in 2008.

Training activity indicators

The Generali Group has adopted some of the American Society of Training and Development’s (ASTD) performance indicators used worldwide to evaluate investment in training and development since 2005.